Contact Us

At Spininio, we are committed to providing a seamless and enjoyable gaming experience for all our players. If you have a query, require assistance, or wish to provide feedback, our dedicated support team is available to help. This page provides all the necessary information for you to get in touch with us quickly and efficiently.

How to Reach Spininio Support

Our customer service team is trained to handle a wide range of enquiries, from account management and bonus questions to technical support. We offer several channels to ensure you can reach us in a way that is most convenient for you. For players looking to get started, the Spininio lobby page offers a comprehensive overview of our games.

Live Chat

For immediate assistance, the Live Chat service is the quickest way to get in touch with a support agent. It is available 24/7 directly on our site. You can expect an instant connection to a representative who can help resolve your queries in real time. This is the recommended option for urgent matters such as deposit issues or login problems.

Email Support

If your enquiry is less urgent or requires you to send documents, you can contact us via email. Please send your detailed message to support@britsino.com, and our team will respond within a few hours during business days. This channel is ideal for verification queries or detailed feedback. For more information on how we handle your data, please review the Spininio privacy policy.

Common Enquiries

Before you contact us, you may find the answer to your question below. We have compiled a list of common topics that our players frequently ask about:

Account Verification: To complete the KYC (Know Your Customer) process, you will typically need to provide a copy of a valid photo ID (like a passport or driving licence) and a recent proof of address (such as a utility bill or bank statement).
Bonus Terms: Questions regarding wagering requirements, eligible games, or bonus activation can often be answered by reading the specific terms and conditions for that promotion.
Withdrawal Status: E-wallet and crypto withdrawals are typically processed within one working day after verification, while bank transfers may take 3-5 business days.
Responsible Gambling: You can set personal limits on deposits, losses, and session times directly within your account dashboard.

VIP Player Enquiries

For our high-volume players, we offer a dedicated point of contact for a more personalised service. If you have enquiries about the VIP programme or believe you qualify for VIP status, please direct your correspondence to vip@britsino.com. Our VIP management team will assist you with bespoke requests and enhanced support.